WhatsApp Concierge
Fastest response for flight delays, luggage pickups, and instant quotes.
Direct Concierge Line
Speak directly with an on-duty operations coordinator in Nairobi.
Email Desk
Send detailed travel itineraries, safari group manifests, and invoices.
Nairobi Airport & Terminal Desks
Mustuds maintains active stationing across both major Nairobi aviation hubs to ensure seamless luggage custody and passenger transfers:
Jomo Kenyatta International (JKIA)
Terminal 1A & Terminal 1E (International Arrivals)Meeting Point: Main public arrivals exit hall just after customs clearance and yellow baggage reclaim carousels. Look for your assigned Mustuds concierge officer holding an official branded iPad / nameboard.
Wilson Airport (WIL)
Safari Bush Flight Departure LoungesMeeting Point: Terminal gates for Safarilink, AirKenya, Scenic Air, and Yellow Wings. Our officer meets you prior to weigh-in to exchange heavy bags for compliant soft duffles.
Mustuds Westlands Vault & Dispatch
Secure Storage Hub (Westlands, Nairobi)Located in Westlands, Nairobi with direct Expressway connectivity to both JKIA and Wilson Airport for rapid on-demand luggage dispatches and hotel deliveries.
Request Concierge Dispatch
Submit your trip details below for an immediate callback and reserved luggage custody slot.
What to Do When You Land at JKIA (Step-by-Step)
Connect to Wi-Fi
Connect to "JKIA Free Wi-Fi" and send a quick WhatsApp to your assigned concierge agent.
Clear Customs
Proceed through immigration and reclaim baggage. If you booked VIP Meet & Assist, our officer escorts you.
Meet Officer
Exit into the arrivals hall to meet our uniformed agent holding your personalized name board.
Luggage Vault Scan
Tamper seals are verified and scanned. You receive your live online tracking dossier link instantly.