1. Overview & Data Controller
At mustuds Travel & Logistics Concierge, we take the confidentiality of your personal and travel information with utmost seriousness. This Privacy Policy details how we collect, process, store, and safeguard personal information obtained when you interact with our website, request air ticketing, book safaris, or commission airport luggage logistics.
The Data Controller responsible for your personal data is mustuds Operations Ltd, registered in Nairobi, Kenya.
2. Information We Collect
Depending on the travel and logistics services requested, we collect the following categories of information:
- Contact Details: Full legal name, email address, WhatsApp/mobile telephone number, and residential/billing address.
- Travel Documentation: Passport number, nationality, date of birth, expiration date, and visa/Kenya ETA reference numbers required by international airlines and civil aviation authorities.
- Flight & Luggage Information: Airline booking references (PNR), baggage tag numbers, excess weight requirements, special meal requests, and frequent flyer numbers.
- Payment Information: Transaction identifiers and payment status (we do not store raw credit card numbers; card transactions are processed securely through PCI-DSS Level 1 payment gateways).
- Technical & Usage Data: IP address, device type, browser settings, and cookie interactions to improve portal responsiveness and user experience.
3. How We Use Your Personal Data
Your data is processed strictly for legitimate travel management purposes, including:
- Issuing confirmed domestic and international flight tickets via GDS and airline reservation networks.
- Coordinating airport baggage custody, excess weight pre-clearance, and remote safari lodge luggage transfers.
- Securing national park permits, conservation entry tickets, and luxury safari lodge reservations.
- Dispatching real-time flight delay alerts, gate updates, and driver dispatch notices via WhatsApp/SMS.
- Responding to direct quotes, inquiries, and customer service requests within 15 minutes.
5. Data Security & Encryption
We implement enterprise-grade security protocols, including HTTPS/TLS 1.3 encryption across all website communications, isolated Cloudflare Worker serverless environments with encrypted KV namespaces, and restricted internal access to sensitive passport and reservation files.
7. Your Privacy Rights
Under Kenyan Data Protection regulations and GDPR, you have the right to:
- Request a copy of the personal information we hold about you.
- Request the rectification of inaccurate passport or contact records.
- Request the erasure of your personal details following the conclusion of your trip (subject to statutory tax and aviation record-retention laws).
- Withdraw consent for marketing updates at any time.
8. Data Retention Policy
We retain passenger booking records and invoice copies for a statutory period of 5 years in compliance with Kenyan commercial tax regulations and civil aviation auditing standards. Non-booking inquiries are purged within 12 months.
9. Contact Our Data Protection Officer
If you have questions, data access requests, or privacy concerns, please contact our Data Protection Officer:
Data Protection Officer - mustuds Concierge
Email: privacy@mustuds.com • Phone: +44 7476 681 190
Address: JKIA Passenger Logistics Desk, Airport North Road, Nairobi, Kenya