Enter Your Reference ID or Bag Tag Number
Check live custody location, weigh-in audit, assigned concierge handler, and scheduled safari handover times.
Tamper-Evident Seals
Every luggage piece surrendered at JKIA receives an individually numbered, serialized tamper-proof seal photographed and verified in your custody portal.
15kg Bush Flight Compliance
Avoid Cessna Caravan gate penalties. We weigh, separate, and store your hard-shell suitcases while prepping compliant soft duffle bags for safari runways.
Dedicated Concierge Officer
A named operations specialist personally oversees hand-off, climate-controlled vault storage in Nairobi, and timely Wilson Airport delivery.
Frequently Asked Questions About Luggage Custody
Where is my excess luggage stored while I am on safari?
Your luggage is held in Mustuds’ 24/7 guarded, climate-controlled custody facility located in Westlands, Nairobi. The vault is monitored by continuous CCTV and dual-custody access logs, with direct expressway connectivity to both JKIA and Wilson Airport.
How do I get my luggage back when returning from safari?
Our concierge coordinates directly with your return flight schedule. We can meet you at Wilson Airport arrivals terminal, deliver directly to your Nairobi hotel suite (e.g. Norfolk, Villa Rosa Kempinski, Hemingway's), or escort you at JKIA for your international flight home.
What if my flight into JKIA is delayed?
Because Mustuds operates a live 24/7 flight-tracking concierge desk, we automatically adjust pickup timings if your inbound international flight arrives late. Your assigned handler remains on standby.